Terms of Service

These Terms of Service ("Terms") constitute a legal agreement between you ("Customer" or "you") and Fluxon LLC ("we", "us", or "our") regarding your use of the GateLLM service ("Service").

By using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, do not use our Service.

GateLLM is an enterprise-grade multi-model LLM gateway that provides a unified API for routing and managing access to over 100 large language model providers.

Our Service includes: API routing, failover, load balancing, model composition, cost optimization, and compliance features.

GateLLM is deployed in a self-hosted model within the customer's infrastructure. We provide software licenses and related support services.

Subject to these Terms and applicable payment, we grant you a non-exclusive, non-transferable license to install and use the GateLLM software on your designated instances.

License Types:

Free Tier: Up to 1 instance, for non-commercial evaluation purposes only

Pro Tier: One license per paid instance, for commercial use

Enterprise Tier: Custom terms under a separate enterprise agreement

Licenses may not be resold, sublicensed, or reverse-engineered.

GateLLM operates on a BYOK (Bring Your Own Key) model. You are responsible for obtaining and maintaining your own API keys with LLM providers.

You are solely responsible for:

Secure storage and management of API keys

Any fees and billing associated with LLM providers

Compliance with LLM providers' terms of use and policies

Compliant use of API keys

Fluxon LLC is not responsible for any transactions, fees, or disputes between you and third-party LLM providers.

The Pro tier uses a monthly or annual subscription model. The Enterprise tier is priced according to a separate enterprise agreement.

Payments are processed through Stripe. You agree to provide accurate and complete payment information.

Subscriptions auto-renew unless cancelled before the renewal date.

Refund Policy: Subscription fees are non-refundable, but cancelling before renewal avoids the next billing cycle charge.

You agree to:

Provide accurate and complete registration information

Keep your account credentials secure

Notify us promptly of any unauthorized access to your account

Use the Service only for lawful purposes

Comply with all applicable laws and regulations

Not abuse the Service or attempt to interfere with other users

You may not use GateLLM to:

Engage in any illegal activities

Infringe on others' intellectual property rights

Send spam or conduct malicious attacks

Bypass or attempt to bypass security measures

Interfere with or disrupt the stability of the Service

Violate any third-party terms of use

The intellectual property rights in the GateLLM software and related documentation are owned by Fluxon LLC.

These Terms do not grant you any license to trademarks, patents, or copyrights, except for the limited license to use the software.

You retain full ownership of data and content you input into the system.

The Service is provided "as is" without any express or implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee that the Service will be uninterrupted, error-free, or completely secure.

We do not guarantee that results obtained through the Service will be accurate or reliable.

Outputs generated by LLM models are produced by the model providers, and we make no warranties regarding their accuracy, appropriateness, or legality.

To the maximum extent permitted by applicable law, Fluxon LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages.

Our total liability to you shall not exceed the fees you paid for the Service in the 12 months preceding the claim.

These limitations apply to all claims, whether based on contract, tort, or other legal theories.

You agree to indemnify and hold harmless Fluxon LLC and its affiliates, employees, and agents from any claims, losses, damages, and expenses (including reasonable attorneys' fees) arising from your use of the Service or violation of these Terms.

You may terminate the Service at any time by cancelling your subscription.

We may suspend or terminate your access if:

You violate these Terms

We are required to do so by law

Continuing to provide the Service poses an unacceptable risk to our business

Upon termination, your license will expire and you must cease using the software.

These Terms are governed by the laws of the State of Delaware, without regard to its conflict of laws provisions.

Any disputes arising from these Terms shall be resolved in the courts of Delaware.

We reserve the right to modify these Terms at any time. Material changes will be communicated through website notifications or email.

Continued use of the Service constitutes acceptance of the modified Terms. If you do not agree to the modified Terms, you must discontinue use of the Service.

These Terms constitute the entire agreement between you and us regarding your use of the Service and supersede any prior agreements or representations.

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

If you have any questions about these Terms of Service, please contact:

Email: support@gatellm.io

Company: Fluxon LLC

Registered in: Delaware, USA